The Auto Connective Group, is a networking group of automotive industry professionals. Connected by our passion for developing and encouraging excellence within the industry, our partners represent the who’s who in consulting, professional service and technology disciplines.
We focus on products and services that are particularly innovative, that have an extremely high return on investment, and are supported by only top experts…no call center filtering, or junior staff, or slick sales guys followed by rookie trainers…your only contact is with a top pro.
This particular site is focused on fixed operations…the heartbeat of any dealership…and from our experience, the department with the greatest potential for dramatic and rapid improvements at minimal time and money investments.
We have not yet seen a 500+ RO dealership that can’t quickly improve their profit by at least $1,000 per day…well over a $200,000 profit increase per year.
All of our programs are supported by top industry experts.
Mike has a deep background in developing and presenting training materials to support auto retailers in their implementation and management of professional service lane selling systems.
For many years, Mike was Executive Editor for DealersEdge/WD&S Publishing, which produces the automotive industry newsletter Car Dealer Insider, along with a series of online training workshops for managers in all dealership departments. Mike also edited the popular Pay Plans for Dealership Fixed Operations Staff and Pay Plans for Sales and Administrative Staff series.
Prior to joining DealersEdge, Mike was a senior consultant with Woehr Associates, a management-consulting firm engaged in Organizational Development, Quality Improvement, and Compensation Planning for auto retailers
Mike earned a bachelor’s degree from the University of Pennsylvania and holds an MBA from Widener University.
The Industry Experts of the Auto Connective Group
PartsEdge offers innovative inventory management services to help dealers maximize parts department profits.
- Chuck spent more than 30 years as a parts manager then parts and service director for a multi-franchise dealership group, and was one of the founders of the Mopar Master Parts Guild.
He has been a featured speaker at NADA’s Annual Convention and Dealer Academy as well as at dealer Twenty Groups, regional parts manager meetings, and factory-sponsored training seminars.
Steve Kwiatkowski, is an international Subject Matter Expert in automotive sales and service processes and training technologies. He has been developing and creating virtual sales presentation and training programs since 1984.
Steve was the creator of the first talking Virtual F&I programs in auto dealerships in 1995, and shortly after that, the first talking Virtual Service Drive programs, coupled with an online, interactive, model specific service menu-selling program.
Since 2002, he and his group have focused on Automotive and RV fixed operations.
He functions as Chief Information Officer to Helion’s clients and brings over 14 years of information technology systems management experience.
Erik provides technology direction and vision to the Helion team and to client partners.
He has conducted hundreds of seminars during the past 35 years for more than 42 major vehicle manufacturers.
Mr. Nicholes has functioned as an in-dealership consultant/trainer (in a seminar mode) to over 10,000 automobile, truck, agricultural, and construction equipment dealerships and distributorships.
He has been directly involved in fixed operations consulting and training for over 35 years. In 2004 with Mike started Nicholes Capital Management LLC to pursue a course on non-endorsing, neutral inventory management training and consulting.
He is the Founder and President of Dealer Compliance Consultants, Inc. and works with KPA LLC, a full-spectrum automotive risk management firm.
Jim developed a strong background in dealership operations, having spent over 15 years in dealership management.
He is a sought-after speaker and frequent contributor to several automotive industry publications.
Tyler Robbins is President of Automotive Training International. Tyler has become one of the most sought after Automotive Facilitators in North America, for both speaking engagements and In-dealership Consultations and Training. With a 20+ year Automotive career thus far, Tyler served as Dealer Principal of a high volume Import Dealership, and in domestic dealerships throughout his career served in all management capacities.
Over the past 5 years, as a Professional Facilitator, Consultant & Trainer, Tyler has delivered both, formal workshops and in-dealer Implementation & Training for numerous Manufacturers and a number of North America’s largest Dealer Groups and Dealers. He has also been a special guest motivational teacher/speaker at Manufacturer Conventions & National Meetings.
Tyler’s specialty is Fixed Operations; specifically, Service Management Development, Accessory Advantage, service financial analysis and dispatching methods. He is often quoted in Auto Industry Publications, writes a monthly article for Fixed Ops Magazine and is a regular contributor to several other Industry publications.
Mark Rodriguez is Founder & President of Auto Client Care, Inc, a leading automotive sales and sales management training organization. He brings a strong positive attitude and ROI to each of his clients.
Mark is also a recognized speaker for the Greater New York Automobile Dealers Association, where he has been offering his advice and counsel since 2005. He provides a monthly seminar that is available to all 600 plus members of the Association.
Mark has been in the automotive industry since 1991 and today specializes in implementing total client care techniques and strategies.
When not conducting Sales & BDC training he is helping dealership maximize the use of their resources to create a better client care experience in the Service Arena. His Service Business Development training focuses on helping dealerships increased profits by improving their effectiveness when handling the inbound service calls, appointments, & scheduling opportunities by connecting with their customers better.
Using her monthly financial analysis, Profit Blueprints, she compares Dealers’ financial statements to key Benchmarks. She then uses her previous dealership experience plus feedback from 15 years of Coaching & Consulting her Clients to help Managers utilize over 150 Action Plans.
By implementing customized processes her clients reach their full Net Profit potential. She’s proven that with good people, consistent training, the right plans, and a little good-natured “nudging,” her Dealership clients can become very successful.
As a Consultant, Don has worked with hundreds of dealerships from large multi-store groups to small single point stores and because of his approach and style enjoys long-term relationships with many of his clients.
Word of mouth endorsements from Dealers and Managers keeps Don in demand.
In Don’s view, his most valuable experience comes from his early days in the business. He’s checked in the parts orders, driven the delivery truck, worked the lube rack, undercoated vehicles, worked the parts counter, built wholesale parts operations, written repair orders and dispatched all the work…and the list goes on.
Sally has spent over 2 decades providing service advisor training in service departments across the country. Her professional training products have been utilized at automotive dealerships and independent repair facilities by individuals, service teams, managers, and at the corporate level.
After spending time as a service manager herself, and working with many others, Sally found that service managers do not have time to develop service advisor training materials and implement training processes. The need for continued service advisor training, and the constant request for practical and specific information, has been the inspiration for SW Service Solutions.
Sally has created an engaging and informative online training program that will turn your service advisors into selling professionals. She is available for in-store training, seminars, and speaking engagements.
You can contact Sally Whitesell by email at firstname.lastname@example.org or by phone at (317) 509-5615